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Title:  Client Services Specialist

Job ID:  2326
Location: 

Beijing, BJ, CN

Category:  Customer Service
Description: 

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. 

Description

The role of this position is to maintain positive customer relations through active engagement at all stages of the document processing or manufacturing process from initial contact through final disposition of the customers product.

RESPONSIBILITIES

Work assignments are often routine but on occasion may be non-routine and require some deviation from accepted practice and procedures to complete. Assignments are given in terms of subject area concerned, with specific objectives and possible problems identified. Follow guidelines which may include company and/or departmental policies and procedures, and rules and regulations that are well established but may require some deviation from normal operating procedures when completing more unique assignments.

  • Principle representative between clients, internal teams and departments
  • Timely, accurate and effective communication to both internal and external customers
  • Professional management, implementation and delivery of domestic and international projects under your charge
  • Key support to the service team in client management and relationship-building
  • Manage conference rooms facilities during client in house session
  • Attend to clients’ in house needs and requests with courtesy and efficiency
  • Handle overall reception duties and provide clerical support to the team and clients
  • Arrange for purchase and refill of refreshments and meals
  • Performs other tasks as assigned by the company

QUALIFICATIONS

  • University graduate in any disciplines
  • 2-5 years working experience, preferably in client facing roles or hospitality industry
  • Proficiency in basic MS Office applications required
  • Fluent in written and spoken English and Putonghua
  • Ability to multi-task, work under pressure with tight deadlines in a team environment
  • Customer focused, strong analytical and interpersonal skills
  • Organized and capable to work independently
  • Requires working shift duties
  • Must be able to work on weekends and public holidays if the need arises