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Title:  Financial Services Account Specialist 1

Job ID:  3114
Location: 

Hong Kong, HK, HK

Category:  Customer Service
Description: 

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. 

SHORT DESCRIPTION

The FS Account Specialist 1 serves as the primary link between Clients, Sales & Internal teams, providing detailed production instructions for active jobs. 

RESPONSIBILITIES

•    Interacts with clients on specific jobs to ensure world-class service is delivered at every client touch point 
•    Assists in production planning 
•    Recognizes, manages and delivers service solutions on a day-to-day basis for specific jobs 
•    Communicates job status to internal deal team to ensure continuous, smooth transition between shifts 
•    Acts as a resource for clients regarding current regulatory news, products, service solutions, client/market 
•    Maintains on-going client relationships 

QUALIFICATIONS

•    College degree or equivalent work experience required 
•    The ability to deal effectively and professionally with clients, preferably minimum of two years interfacing with clients 
•    Ability to interact with multiple groups of people 
•    Knowledge of print/bind and understanding of regulatory documents and process will be an added advantage 
•    Strong MS Office skills 
•    Must have strong communication skills 
•    Must possess analytical skills to help with the decision making process 
•    Must be organized and capable of working independently 
•    Flexibility to work overtime required