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Title:  Account Manager

Job ID:  3087

Singapore, 01, SG

Category:  Sales

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. 


DFIN engages with a large number of clients and offers a wide range of services across its platform. The Account Manager’s primary role is to support sales by engaging with clients to broaden the DFIN relationship in order to cross sell and up sell solutions into the respective clients. These include compliance filings, secure data rooms and contract analytic tools.


•    Grow revenue from book of business on an annual basis.
•    Assume role as primary point of contact for companies across SE Asia (both newly listed and existing) and develop deep relationships at these accounts across multiple departments. 
•    Assist in the implementation and execution of products and services sold. Consult with customers to understand business issues and goals, and work with customer to develop improved solutions to meet business needs.
•    Independently engage customers to solicit up-sell and cross-sell opportunities and partner with relevant sales member as a subject matter expert to assist in securing new business and expand product offerings to customers.
•    Respond to RFPs and RFQs on the accounts managed in effort to secure new business.
•    Maintain accurate, complete, up-to-date customer files, in addition to detailed account history. Prepare sales reports and documentation regarding results, opportunities and challenges in the sales territory. Analyze reports and data to identify revenue and cost containment and new business opportunities.


•    Advanced/ Bachelor degree in discipline related to functional work or role with 3 years of relevant work experience (List specifics) OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
•    Able to consistently contribute effort, leadership, and creative thinking to solving complex and significant problems in a collaborative fashion.  Must be able to demonstrate an ability to work concurrently on multiple complex and sometimes ambiguous problems. Able to communicate complex concepts, problems and solutions clearly and effectively to all levels within the organization.
•    Requires excellent communication skills with all levels of audience.  Able to structure messages in keeping with listener’s experience, background and expectations.  Able to adapt communication style and use terms, examples, and analogies that are meaningful to the listener.
•    Able to communicate in an effective and approachable style that engages others and builds credibility.  Able to provide rationale when delivering complex or challenging information.
•    Able to determine the most appropriate medium when conveying information to large groups or to reinforce a message.    Able to understand the impact of communications on the organization or customer, including any legal/regulatory implications.