Share this Job

Title:  Financial Services Account Specialist

Job ID:  1892
Location: 

Singapore, 01, SG

Category:  Customer Service
Description: 

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe.  We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. 

Summary

Under the direction of a more senior specialist, coordinate production of printed materials, online filings, XBRL, or print related services for the company's customers. Maintain positive customer relations through active engagement of the customer through all stages of the document processing or manufacturing process from initial contact through final disposition of the customers product.

Responsibilities

• Interacts with clients on specific jobs to ensure world-class service is delivered at every client touch point
• Assists in production planning
• Recognizes, manages and delivers service solutions on a day-to-day basis for specific jobs
• Communicates job status to internal deal team to ensure continuous, smooth transition between shifts
• Monitors job status and follows-up using internal systems (e.g., turn notes) to ensure client needs met or exceeded
• Acts as a resource for clients regarding current regulatory news, products, service solutions, client/market business and internal DFIN capabilities
• Maintains on-going client relationships
• Performs other tasks as assigned by the company
• Client satisfaction/ retention
• On-time delivery
• Performance (Zero defects on filings and printings)
 

Qualifications

• Minimum Diploma/Degree or equivalent work experience required
• The ability to deal effectively and professionally with clients, preferably minimum of two years interfacing with clients
• Ability to interact with multiple groups of people
• Knowledge of print/bind and understanding of regulatory documents and process will be an added advantage
• Strong MS Office skills
• Must have strong communication skills
• Must possess analytical skills to help with the decision making process
• Must be organized and capable of working independently
• Flexibility to work overtime and shift rotation is required

Donnelley Financial Solutions is committed to ensuring equal employment opportunity and does not discriminate in any employment decision because of race, religion, color, national origin, sex, gender identity or expression, age, disability, perceived disability, sexual orientation or on the basis of any other status protected by applicable national laws.   #TalentknowsTalent