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Title:  Financial Services Account Specialist

Job ID:  1871
Location: 

Tokyo, 13, JP

Category:  Customer Service
Description: 

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe.  We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. 

Responsibilities

1. Principle representative between Clients, internal teams and departments: 

  • Timely, accurate and effective communication to both internal and external customers with regards to any filing with the SEC for all compliance work., 
  • Managing process for transactional projects including vendor management for printing and delivery within the deadline.

 

2.  Key support to the Sales team:

  • Client management and retention within the Japanese market

Qualifications

  • University graduate
  • Minimum 2 years customer service experience in a similar field, preferably in financial printing
  • Proficiency in basic MS Office applications required
  • Strong communication skills in Japanese and English
  • Ability to multi-task, work under pressure with tight deadlines and effectively in a team environment
  • Customer focused, strong analytical and interpersonal skills
  • Shift duty is required (with Shift Allowance)

Donnelley Financial Solutions is committed to ensuring equal employment opportunity and does not discriminate in any employment decision because of race, religion, color, national origin, sex, gender identity or expression, age, disability, perceived disability, sexual orientation or on the basis of any other status protected by applicable national laws.   #TalentknowsTalent