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Title:  Senior Product Specialist

Job ID:  2195
Location: 

Krakow, MA, PL

Category:  Other
Description: 

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe.  We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. 

Short Description

The Product Specialist will support the Implementation Lead with implementation tasks.

 

 

RESPONSIBILITIES

  • Prioritize production requests and projects for specific client 
  • Provide application support for DFS applications 
  • Proofing (all production activities) 
  • Provide feedback toward reviews 
  • Provide hourly estimates to clients based on standard support rate 
  • Pull and clean up billing reports monthly 
  • Generate Quick How to Guides 
  • Redesign for customer (Scope, Timelines, Action Items, product build) 
  • Refresher on New Application updates (notify customers of updates that they requested are now available) 
  •  Reporting from APS (Arc Product Services – ticket management) sent to Billing (excel) License Fees and Page Counts 
  •  Sales Communication on any changes to expected Scope (new activity specs, etc.) 
  • Sales Specific Reporting - similar to APS (excel) but condensed (i.e. Scorecards) 
  • Manage internal ticket submission 
  • Submit RBEs
  •  Technical Support - All client issues up to Application Not Responding / Formatting is not working correctly (send back to XPP developers using APS) 
  • Track all client associated tasks and time into APS 
  • Tracking Release schedule to be able to communicate changes to the clients, capture client requests that are being addressed in the updates and provide detail on those updates 
  • UAT Testing (for Product Release) 
  • Weekend On-Call Responsibilities

QUALIFICATIONS

  • Ideally have a bachelors degree in a finance or IT Related discipline
  • Minimum of two years experience working in the fund industry
  • FundSuiteArc knowledge – great to have
  • Good understanding of general fund industry regulations
  • Financial Accounting or Investment Management business knowledge
  • Skilled at working in a team environment
  • Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
  • Ability to manage multiple projects
  • Fluent in English

Donnelley Financial Solutions is committed to an inclusive, equitable and accessible workplace and we welcome and encourage applications from people with disabilities. Accommodations are available for candidates taking part in all aspects of the selection process, upon request, by e-mailing: AccommodationRequests@dfinsolutions.com.  So that we can quickly respond to your request, be sure the words "Accommodation Request" are included as the subject line of your e-mail.  In your e-mail, include your full name, telephone number, e-mail contact information, the position for which you are interested in applying for and the type of accommodation you are requesting.  We will respond to your request within 2-3 business days.


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