Title:  Regulatory Reporting Specialist ( Shareholder Reporting)

Job ID:  3595


Category:  Customer Service

Regulatory Reporting Specialist

Acts as a service liaison between customer, and product. Runs day-to-day operations for a set of clients as per the client SLA.

Works directly with the client success manager to ensure a clear understanding of customer’s business needs


  • Ensure customer satisfaction as per the predefined SLA. Generate KPIS for management approval.
  • Lead job duties
  • Complete data processing and running the full production of shareholder  reports for clients
  • Knowledge of the PRIIPS & MiFID II regulatory frameworks is an asset
  • Ensure that all data management, calculation, report generation and distribution tasks are clearly followed as per the SLA
  • Work with remote teams to ensure certain tasks are completed in a timely manner
  • Conduct testing for application releases
  • Manage client communications on day to day operations
  • Ensure time and utilisation is captured accurately and in a timely manner
  • Report to management on status and progress of work and causes of work delays.
  • Maintain current knowledge of all operating procedures, policies, written instructions, and other directives.



The duties and responsibilities described above are the essential functions of the job.  The qualifications below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Proven track record of solving technical problems.
  • Self-motivated with a strong propensity for action, attention to detail, results, and continuous improvement.
  • Basic knowledge of investment funds and financial instruments.
  • Excellent verbal, written, and interpersonal communication skills.
  • The ability to work successfully in a high-energy, fast-paced, rapidly changing environment is necessary.
  • Exceptional organizational skills with the ability to multi-task and manage multiple. processes, programs, and procedures simultaneously while working under pressure to meet deadlines.     

    Core Competencies 

  • Very good Excel skills (preferably including VBA)
  • Language Skills: English (French is an asset)
  • Expert problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.   



1-2 years’ experience working within the funds industry or in a related role.