Title: Venue Account Manager
US
Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our “Win as One” mentality ensures that our team’s success is directly linked to Client, Shareholder and Employee Satisfaction.
Recognized by Newsweek as one of AMERICA'S MOST LOVED WORKPLACES® for three consecutive years and a Built In Best Places to Work for six years, we are committed to our employees’ total wellbeing. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN – because being YOU thrives here.
Summary:
We are seeking a high-energy, motivated Account Manager to represent DFIN as we continue to expand our market share as the premier virtual data room provider. The Account Manager will manage reoccurring business and renew contracts within the current customer base and expand our offerings within those existing customers. You will develop customer champions that can facilitate introductions within the organization to expand the use of Venue in other departments.
Responsibilities:
- Build and maintain a strong understanding of the Venue product.
- Renew, retain, and expand contracts of current customers.
- Develop customer champions that can help introduce us to other departments within the organization to expand the use of Venue.
- Manage the invoice and billing process.
- Work with the current customer base to have them participate in case studies and group reference calls.
- Be the point person to help facilitate meetings with and without customers regarding service.
- Proactively prospect within the organization to educate prospects on the value of Venue and how it addresses a business need.
- Advise customers about additional DFIN and Partner offerings.
- Develop and maintain relationships with other sales team members including Regional Managing Directors and field Sales Executives.
- Manage and track sales opportunities within Salesforce.com, providing reports to the Director of Sales as requested.
- Prepare and deliver sales quotes to the prospect.
- Coordinate with the post-Sale and Services team.
Qualifications:
- 3 – 7 years of quota carrying, technology-based sales experience.
- Proven track record of B2B selling with demonstrated ability to sell to all levels of management up to, and including, the C-suite.
- Experience in meeting and exceeding quotas or annual sales targets of at least $2M.
- Proven ability to sell or renew contracts and/or projects in the $50-250k range
- Ability to prospect, develop and close opportunities.
- General understanding of the M&A, IPO, Corporate Governance & Finance.
- Strong verbal and written communication skills with a focus on negotiation, needs analysis, positioning, business justification, and closing techniques.
- Superior presentation skills.
- Experience tracking a sales pipeline using sales automation software (Salesforce.com preferred).
- Experience selling to the C-Suite is also encouraged.
- Understanding of data room needs for financial transactions is preferred.
It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status.
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