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Title:  Manager - Salesforce.com Software Development & Administration

Job ID:  1441
Location: 

New York, NY, US

Category:  Information Technology
Description: 

Employer: Donnelley Financial LLC

Worksite Location: New York City

Position Title: Manager-Salesforce.com Software Development & Administration

Job Description

Manage a team of Salesforce.com software developers and administrators. Drive execution of Agile sprints (Scrum and/or Kanban) to meet internal customers' needs. Configure and customize service cloud/Salesforce platform for users, roles, security, profiles, workflow rules, and custom objects.

Minimum Requirements:

 

Must have a Bachelor’s in Computer Science, Engineering, Management Information Systems, Information Technology, or a related field and 5 years of post-baccalaureate progressively responsible experience in software development; OR a Master’s in Computer Science, Engineering, Management Information Systems, Information Technology, or a related field and 3 years of experience in software development.

 

Must have at least 3 years of experience in each of the following:

  • Administering and developing CRM solutions utilizing the Salesforce.com platform;
  • Gathering, documenting, and implementing CRM business requirements and deploying solutions to end users; and
  • Managing, triaging, and resolving user-submitted issues via ticketing systems.

 

Must have at least 2 years of experience in each of the following:

  • Leading and managing a team of direct reports;
  • Advanced SQL query and/or stored procedure development;
  • Apex/Visualforce/Java; and
  • SOQL database language.

 

Must have at least 1 year of experience in each of the following:

  • The capabilities and constraints of the Salesforce.com application and internal business processes within sales, marketing, and partner management;
  • Technical project management experience;
  • Delivering data presentations to business and technical teams;
  • Utilizing advanced Excel skills, such as macros, pivot tables, and vlookup; and
  • Handling multiple high priorities in a fast-paced, deadline-driven environment.

Must have certified Salesforce.com Administrator (ADM-201) certification or Salesforce-certified Force.com Developer (ADM401) certification.

 

Telecommuting permitted. Position allows employee to reside anywhere in the U.S. and telecommute to perform work exclusively from home.


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