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Title:  Service Delivery Representative

Job ID:  4617
Location: 

HK

Category:  Customer Service
Job Family:  Customer Service
Description: 

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our “Win as One” mentality ensures that our team’s success is directly linked to Client, Shareholder and Employee Satisfaction.

Recognized by Newsweek as one of AMERICA’S MOST LOVED WORKPLACES® for three consecutive years and a Built In Best Places to Work for six years, we are committed to our employees’ total wellbeing. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth.  Bring your passion and talents to DFIN – because being YOU thrives here.

Summary:

The Service Delivery Representative serves as the primary link between Clients, Sales & Internal teams, providing detailed production instructions for active jobs.

Responsibilities:

  • Interacts with clients to ensure world-class service is delivered 

  • Recognizes, manages and delivers service solutions on a day-to-day basis for specific jobs

  • Communicates job status to internal deal team to ensure continuous, smooth transition between shifts

  • Acts as a resource for clients regarding current regulatory news, products, service solutions, client/market

  • Maintains on-going client relationships

Qualifications:

  • Degree or above

  • 1 year+ Customer service experience 

  • Proficiency in MS Office skills

  • A good team player with effective communication skills

  • Good command in written & spoken English, Mandarin, Cantonese

  • Shift duty is required (included overnight duties, with attractive shift allowance)

  • Candidates with less experience will be considered as junior level position

Donnelley Financial Solutions is committed to ensuring equal employment opportunity and does not discriminate in any employment decision because of race, religion, color, national origin, sex, gender identity or expression, age, disability, perceived disability, sexual orientation or on the basis of any other status protected by applicable national laws.


Job Segment: Consulting, Service

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